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Privacy Policy

Last Updated: 14th November 2023

1. Introduction

Welcome to Willow & Fox! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or interact with our services.

2. Information We Collect

We may collect the following types of information when you use Willow & Fox:

2.1. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (e.g., credit card details)

2.2. Non-Personal Information

  • Browser type and version
  • Operating system
  • IP address
  • Date and time of access
  • Website usage data (e.g., pages visited)

3. How We Use Your Information

We use your information for the following purposes:

3.1. Order Processing

  • To process and fulfil your orders
  • To send order updates and shipping notifications

3.2. Customer Support

  • To provide customer support and address inquiries

3.3. Marketing

  • To send promotional offers, newsletters, and marketing communications (you can opt out at any time)

3.4. Website Improvement

  • To analyse and improve our website's functionality and user experience
  • To monitor website traffic and usage patterns

3.5. Legal Compliance

  • To comply with legal obligations, including tax and accounting requirements

4. How We Protect Your Information

We take reasonable measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment processing, and access controls.

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service providers who assist us in website operations, payment processing, and order fulfilment.
  • Legal authorities or when required by law.
  • In the event of a business transfer, merger, or acquisition.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about your interactions with our website. You can manage your cookie preferences through your browser settings.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your data or request data portability. To exercise these rights, please contact us using the information provided in Section 9.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store information from individuals under this age.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us on our contact form

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please check this page periodically for updates. Your continued use of our website after any changes indicates your acceptance of the updated policy.

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